Shipping, Delivery and Payment Policies » Stackplaza

Shipping, Delivery and Payment Policies

Stackplaza ships your package to your selected location. All our products are available for delivery across Nigerian states. The delivery time takes between 1-5 days. This is to say, your package will be shipped to you within 1-5 days.

Shipping Fees

We charge customers N500 only for shipping fees outside the state of the seller and N300 only if they (both buyer and seller) live in the same state.

Payment Methods

We use the Flutterwave payment method to allow our customers to pay online simply and safely. This payment method is secured as it allows customers to use their debit card, USSD or bank transfer online. A receipt of payment is also sent to the buyer after making a successful transaction.

Refund Policy

We refund -return money if the buyer is not satisfied with the product. Customer can forward their complaints as a reply to the successful order confirmation email sent by Stackplaza.

Return Policy

If the buyer is not satisfied with the product, he/she can contact us within 2 days after receiving the product to return it, only if there is no damage. The buyer pays for return shipping.

Frequently Asked Questions

Who would ship my package?

Our agents in various cities in Nigeria will get the package to you. They will reach you via phone call to make sure they give you the products you bought from us.

Can I track my order?

You can track your package to know its exact location or the remaining days to reach you. This feature is available in your account, list of orders, then order details.

Can I change my shipping address?

When you placed an order but want to change the shipping address to somewhere, you can do this by calling our customer support on +2348145440710, +2348104887028 or email address [email protected]

How long will it take to receive my order?

Orders usually take between 1-5 days to be delivered. But if both the buyer and seller share the same location, the time may be shorter.